Prepared forT P Servicing Ltd
Tom, this is what I was telling you about. Harris answers TP Servicing’s phone in TP’s name, takes the details properly, and texts you the lot. You keep working.
Live demo
This is Harris running as TP Servicing, right now. Talk to it like a customer would. Book an MOT and watch it land in the diary below.
Checking the line
It uses your microphone. Ring it like a customer would: ask what you do, where you are, if you can fit a car in.
Pick a voice
Try saying: “I need an MOT for AB12 CDE, it’s a Ford Focus.”
Things to try
Your mobile rings, Harris says it’s TP Servicing’s assistant and why it’s calling, and you take it from there.
Text the demo line like a customer would. Harris texts back in TP’s name.
The demo line’s number shows here when it’s live.
Say what the car needs and when suits. Harris checks the diary and books it straight in. Watch it land below.
Mon to Fri, 9 to 5, two bays. What Harris books shows up here a few seconds later.
Calls, bookings and texts as they happen. Numbers are hidden apart from the last three digits.
Quiet so far. Talk to Harris or text it, and every step shows up here.
You’ve built something most garages never manage. 4.9 stars from 71 reviews doesn’t happen by accident. It happens because you do the job right and you treat people properly.
But here’s the bit nobody talks about. The phone rings when you’re mid-job. Hands covered, car on the ramp, customer waiting. You can stop and answer it, or you can let it ring. Either way it costs you. Stop, and the job in front of you slows down. Let it ring, and the person on the other end usually rings the next garage on the list.
That’s the problem Harris fixes.
“Good morning, TP Servicing, how can I help?” Friendly, local and unhurried.
Name, number, reg, the car, what it needs and when they’d like to come in. It answers the questions you’ve given it: what you do, where you are, when you’re open.
Who rang, what they need and how to reach them. If Harris booked them in, it’s already in the diary. Anything urgent goes at the top.
Three made-up calls, recorded so you can hear how it sounds. Pick a voice. The one you pick is also the voice you get when you talk to Harris above.
Pick a voice
The call
Around every booking there are four little jobs that keep customers coming back. Harris does them on its own. Press Run it now and they come to your mobile.
The day, the time and where you are, so nobody turns up at the wrong place.
Sample textTP Servicing: you’re booked in. MOT, Ford Focus AB12 CDE, Wed 4 Nov, 9am. Unit 1, Trafalgar House, 72a North Street, Portslade, BN41 1DG. To change it, just reply to this text. Reply STOP to opt out
This one goes out by itself the moment Harris books you in.
A nudge the day before, so the slot doesn’t sit empty because someone forgot.
Sample textTP Servicing reminder: MOT, Ford Focus AB12 CDE is booked for tomorrow, Wed 4 Nov, 9am. Unit 1, Trafalgar House, 72a North Street, Portslade, BN41 1DG. Need to change it? Reply to this text. Reply STOP to opt out
One text with your Google review link. Nothing else, no pestering, and everyone gets the same link.
Sample textThanks for choosing TP Servicing. If you have a moment, a Google review helps us a lot: [your review link] Reply STOP to opt out
When the MOT comes round again, they hear from you first, not the garage down the road.
Sample textTP Servicing: the MOT on AB12 CDE is due by 4 November 2027. Reply to this text or call 01273 429 885 to book it in. Reply STOP to opt out
Every text ends with “Reply STOP to opt out”, and STOP is honoured straight away. The review text never asks whether they were happy first: everyone gets the same link.
Harris can send the same MOT reminders by email too. Send yourself the sample to see what your customers would get. Bringing your list in is something we set up together, and only with people who’ve agreed to hear from you.
Your services, from your own list
You keep your number and the phone rings as normal. If nobody gets to it after a few rings, the call goes across to Harris. It’s one setting on your line, and I’ll set it up with you. Takes two minutes.
Book an MOT, ask where you are, ask it something awkward. Then just reply to my message and tell me what you think.
